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Customer Support

Belgium, Vlaams Gewest, MelleOperations

Job description

Be-Mobile is a European market leader in smart mobility solutions, headquartered in Ghent. We develop and sell technological solutions for electronic toll collection, multi-modal route planning and electronic fare collection. We also offer advanced solutions to measure and manage the traffic flows to put travelers, cities, road authorities, parking operators and logistic companies in control over their mobility processes.

To strengthen our customer support team for our applications 4411 and Flitsmeister, Be-Mobile is looking for a customer support member.

As customer support for the Flitsmeister and 4411 team at Be-Mobile you will provide first line support for our application.

  • You will provide first line support to end-users answering their questions and troubleshooting their issues.
  • You do a primary analysis of reported questions/faults and if necessary you escalate them further to your colleagues from the second line support
  • You’ll report to the operations manager, helping him in continuously improving quality, service and client satisfaction.

Job requirements

The skills that make a great customer support colleague are:

  • Experience in a customer support function, preferably within a technical (software) environment
  • Excellent verbal and written communication skills in English and Dutch. French is a plus
  • Client oriented, focused on client satisfaction and improvement of service
  • Efficient and focused in your work
  • Pragmatic, flexible and able to cope with (changing) priorities.
  • Proficient in using ticketing tools such as JIRA, Zendesk,...

The skills that make a customer support member and valuable colleague are:

  • Team spirit is top priority for you
  • Positive mind and ‘can do’ attitude
  • Driven towards results, efficient and focused in your work
  • Eager to learn and continuously improve yourself

If you have the learning attitude, you are welcome here!

As a fast growing tech company we indulge cutting-edge technologies and we invest in durable and interesting careers where we map your professional growth on the opportunities within Be-Mobile.

You’ll feel at home if you share values like integrity and open feedback. Our young, trustworthy and passionate team players are curious to get to know you! Are you as well?

We provide a very interesting total remuneration package, flexible working hours and healthy team initiatives, which we will explain during the selection process.