Customer Support - 4411

Job description

Be-Mobile is a European market leader in smart mobility solutions, headquartered in Ghent. We develop and sell technological solutions for electronic toll collection, multi-modal route planning and electronic fare collection. We also offer advanced solutions to measure and manage the traffic flows to put travelers, cities, road authorities, parking operators and logistic companies in control over their mobility processes. To strengthen our team, Be-Mobile is looking for a customer support to work from our headquarters in Ghent. 

 

As a customer support you provide second line support on our mobility payment platform (branded 4411). Doing so, you maintain the world’s easiest mean of safe mobile payment, which is live in 200 cities and municipalities. As a passionate customer support, you:

  • provide second line support to our clients (mainly local governments) and end-users answering their questions and troubleshooting their issues.
  • administrate payments, adjusting in incomplete or erroneous payments
  • learn how to assist in new projects and configuration of new clients as well as how to analyze and document more complex issues with software for third line support to resolve.
  • You are eager to continuously improve quality, service and client satisfaction.

Job requirements

The skills that make a great customer support colleague are:

  • Experience in a customer support function, preferably within a technical (software) environment
  • Excellent verbal and written communication skills in English and Dutch. French is a strong plus
  • Client oriented, focused on client satisfaction and improvement of service
  • Efficient and focused in your work
  • Pragmatic, flexible and able to cope with (changing) priorities.

If you have the learning attitude, you are welcome here!

  • Team spirit is top priority for you
  • Positive mind and ‘can do’ attitude
  • Driven towards results, efficient and focused in your work
  • Eager to learn and continuously improve yourself 

    As a fast growing tech company we indulge cutting-edge technologies and we invest in durable and interesting careers where we map your professional growth on the opportunities within Be-Mobile.

    You’ll feel at home if you share values like integrity and open feedback. Our young, trustworthy and passionate team players are curious to get to know you! Are you as well?

    We provide a very interesting total remuneration package, flexible working hours and healthy team initiatives, which we will explain during the selection process.