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Customer Support Specialist 4411 & Flitsmeister

Belgium, Vlaams Gewest, MelleOperations

Job description

Be-Mobile is a European market leader in smart mobility solutions, headquartered in Ghent. We develop and sell technological solutions for electronic toll collection, multi-modal route planning and electronic fare collection. We also offer advanced solutions to measure and manage the traffic flows to put travelers, cities, road authorities, parking operators and logistic companies in control over their mobility processes.

To strengthen our customer support team for our applications 4411 and Flitsmeister, Be-Mobile is looking for a customer support member.

As customer support for the Flitsmeister and 4411 team at Be-Mobile you will provide support for our applications. We expect:

  • It is your personal mission to help people with questions or problems.
  • You are enthusiastic about continuously improving the quality, service and customer satisfaction of 4411 and Flitsmeister.
  • You enjoy working in a team but can also stand your ground independently.
  • You are stress resistant and not afraid of a challenge.
  • You have long-term ambition to grow into a team lead role.
  • You are eager to learn. Experience as B2C customer support is a plus.

Job requirements

The skills that make a great customer support colleague are:

  • Experience in a customer support function, preferably within a technical (software) environment
  • Great verbal and written communication skills in Dutch, French and English.
  • Client oriented, focused on client satisfaction and improvement of service
  • Efficient and focused in your work
  • Pragmatic, flexible and able to cope with (changing) priorities.
  • Proficient in using ticketing tools such as JIRA, Zendesk,...
  • Positive mind and ‘can do’ attitude
  • Driven towards results, efficient and focused in your work

If you have the learning attitude, you are welcome here!

As a fast growing tech company we indulge cutting-edge technologies and we invest in durable and interesting careers where we map your professional growth on the opportunities within Be-Mobile.

You’ll feel at home if you share values like integrity and open feedback. Our young, trustworthy and passionate team players are curious to get to know you! Are you as well?

We provide a very interesting total remuneration package, flexible working hours and healthy team initiatives, which we will explain during the selection process.