Incident Manager

Job description

As an incident manager, you will be responsible for ensuring customer satisfaction in every step of our service delivery process.

  • Follow-up of software and data issues with devops team and customers to ensure that their needs have been met
  • Document diagnostic steps and communications with the customer as you troubleshoot the reported problem
  • Investigate and use of a knowledge base to find the correct solution to problems raised by customers.
  • Build and empower knowledge base of issues/incidents in software and datasources
  • Track detailed information about each customer’s service need in an incident management system
  • Report on service level to service delivery manager

As a fast moving company with cutting-edge technologies, we invest in durable and interesting careers.

We aim for continuous development by mapping your professional growth on the opportunities within Be-Mobile.

You’ll feel at home if you share values like integrity and open feedback. Our young, trustworthy and passionate team players are curious to get to know you! Are you as well?

We provide a very interesting total remuneration package, flexible working hours and healthy team initiatives, which we will explain during the selection process.

Requirements

If you have a learning attitude, you are very welcome here! The must-haves we are looking for are:

  • IT background or proven interest in technologies and software development
  • Experience in a software support role and ambition to grow into service delivery
  • Able to document problem and solution in a clear and understandable way
  • Experienced in use of Microsoft Office tools
  • Past experience in support role is a plus
  • Knowledge of JIRA is a plus

The skills that make a great service desk engineer and valuable colleague are:

  • Quick learner
  • Strong problem solving and research skills
  • Team player
  • Strong communication skills, ability to create buy-in at all levels (customers and colleagues)