Service Delivery Manager - 4411

Job description

As a Service Delivery Manager you are responsible towards the customer for the end-to-end service delivery of our 4411 product, which is live in 61 cities and municipalities. Doing so, you maintain the world’s easiest mean of safe mobile payment. You manage incidents, problems, requests, keeping change management in mind. You are responsible for the set-up, implementation and follow-up of the long term service & contract agreements in the data information services: As a passionate Service Delivery Manager, your main responsibilities include:

  • Managing the maintenance activities in order to meet the customer and business demands;
  • Fostering of good consultation and communication structure with the internal and external stakeholders;
  • Implementing a successful service delivery approach throughout your team, resulting in SLA achievement and high level of customer satisfaction;
  • Monitoring and report on all services delivered against SLA’s (KPI based), and moderate the service delivery meetings;
  • Striving to optimize the financial profitability of your assigned contracts.
  • Coordination and follow-up of small implementation projects.

As a fast-growing tech company, we indulge cutting-edge technologies and we invest in durable and interesting careers where we map your professional growth on the opportunities within Be-Mobile.

You’ll feel at home if you share values like integrity and open feedback.
Our young, trustworthy and passionate team players are curious to get to know you! Are you as well?

We provide a very interesting total remuneration package, flexible working hours and healthy team initiatives, which we will explain during the selection process.

Job requirements

You are familiar with service delivery management and up-to-date with the latest trends and emerging new technologies. Moreover, you’re confident and excited about learning new technologies!

We are looking for the following skillset:

  • Bachelor's degree or equivalent proven by at least 4 years of services management experience;
  • Proven experience in the development of successful service contracts plans, growth targets and service strategies;
  • ITIL concepts are part of your daily work, you manage to apply them into practice and convince others of the added value;

The skills that make a great Service Delivery Manager in our team are:

  • A strong sense of priority setting;
  • The ability to work under pressure and think clearly in challenging situations in a logical manner.

If you recognize yourself in these requirements, we are happy to hear from you!