Customer Support Teamlead - 4411

Be-Mobile is a European market leader in smart mobility solutions, headquartered in Ghent. We develop and sell technological solutions for electronic toll collection, multi-modal route planning and electronic fare collection. We also offer advanced solutions to measure and manage the traffic flows to put travelers, cities, road authorities, parking operators and logistic companies in control over their mobility processes.

To strengthen our customer support team for our applications 4411, Be-Mobile is looking for a Customer Support Teamlead.

As Customer Support Teamlead for the 4411 team at Be-Mobile you will provide support for our applications. We expect:

• It is your personal mission to help people with questions or problems

• You are enthusiastic about continuously improving the quality, service and customer satisfaction of 4411

• Leading a (partially remote) team of enthusiastic and dedicated Customer Support representatives by coaching, supporting, and motivating them in various operational challenges

• Actively working alongside your team in the day-to-day support operations

• Implementing communication channels, guiding change management

• Seeking opportunities for improvements to elevate processes to a higher standard, ensuring more efficient service delivery

• Building and maintaining strong relationships with our larger B2B customers, ensuring their needs are understood and addressed

• You are stress resistant and not afraid of a challenge

• You have long-term ambition

• You are eager to learn. Experience as B2C customer support (teamlead) is a plus.

The skills that make a great customer support colleague are:

• Experience in a customer support (teamlead) function, preferably within a technical (software) environment

• You have the ability to interact and manage people with ease – people management suits you well

• You are analytically inclined and willing to take initiative. You approach problem-solving thoughtfully and have strong communication skills.

• Great verbal and written communication skills in Dutch, French and English.

• Client oriented, focused on client satisfaction and improvement of service

• Pragmatic, efficient, flexible and able to cope with (changing) priorities.

• Proficient in using ticketing tools such as JIRA, Zendesk,...

• Positive mind and ‘can do’ attitude

If you have the learning attitude, you are welcome here!

As a fast moving company with cutting-edge technologies, we invest in durable and interesting careers.

We aim for continuous development by mapping your professional growth on the opportunities within Be-Mobile.

You’ll feel at home if you share values like integrity and open feedback.
Our young, trustworthy and passionate team players are curious to get to know you! Are you as well?

We provide a very interesting total remuneration package, flexible working hours and healthy team initiatives, which we will explain during the selection process.